1. Introduction
Welcome to Edge Vape Store (https://edgevapes.co.uk/). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
2. Data Collection & Storage
Data Storage Location
Edge Vape Store operates web servers hosted in the United Kingdom, ensuring that all stored data complies with UK GDPR and Data Protection Laws.
Registration Data
When you create an account on our website, we collect and store:
- Your username
- Your email address
- Any additional personal information you provide in your profile
You may update or delete your personal details at any time (except your username). Our website administrators may access and modify this information for support and security purposes.
Purchase Data
To process orders and provide customer support, we store transaction-related data, including:
- Purchase history
- Order details
- Billing and shipping information
This allows us to manage refunds, product support, and legal record-keeping.
Support Data
If you submit a support request, your provided information is stored securely and used solely to resolve your query.
Comments & Contact Forms
When you submit a comment or fill out a contact form, we may collect:
- Your name and email address
- Your IP address and browser information (for spam detection)
We use this data strictly for customer service purposes and do not share it with third parties.
3. Cookies & Tracking Technologies
Our website uses cookies to improve user experience. Cookies help:
- Retain user preferences
- Store shopping cart information
- Provide anonymized analytics data
You may disable cookies in your browser settings if you prefer.
Necessary Cookies (All Visitors)
- PHPSESSID – Identifies unique sessions for site functionality
- Cloudflare Security Cookie – Enhances security and performance
Additional Cookies (For Logged-In Users)
- WordPress Authentication Cookies – Verify login status
- User Preferences Cookies – Customize your website experience
For more details on managing cookies, please refer to your browser’s help section.
4. How We Use Your Data
We collect and process personal data to:
✅ Verify user identity during website usage
✅ Provide customer support & technical assistance
✅ Send order updates & notifications
✅ Prevent fraudulent activity and maintain security
✅ Improve and personalize user experience
✅ Ensure website functionality and performance
5. Embedded Content & Third-Party Services
Our website may contain embedded content from external sources (e.g., YouTube videos, Facebook widgets, Twitter feeds). These third-party services may:
- Collect your data
- Use cookies
- Track your interaction
We do not control these third-party privacy policies. Please review their terms before engaging with embedded content:
🔹 Facebook Privacy Policy
🔹 Twitter Privacy Policy
🔹 YouTube Privacy Policy
6. Who Has Access to Your Data?
We do not sell or share your personal data with third parties for marketing purposes. Your data is accessible only to:
✔ Edge Vape Store administrators
✔ Customer support representatives (for assistance requests)
We ensure that all stored information is secure and protected.
7. Third-Party Data Processing
In certain cases, we may share limited data with trusted third-party providers to deliver our services. These partners comply with data protection regulations:
- Payment Processors – To securely process transactions
- Shipping Providers – To deliver your orders
- Analytics Services – To improve website functionality
We only share necessary information and never disclose sensitive personal details.
8. Data Retention
We store customer data as long as required for:
- Legal compliance
- Customer service support
- Transaction records
If you wish to delete your data, please contact us at [email protected].
9. Security Measures
We take data security seriously and implement:
🔐 SSL encryption – Protects data transmission
🔐 Secure payment gateways – Ensures safe transactions
🔐 Fraud prevention systems – Detects unauthorized activity
In case of a data breach, affected users will be notified immediately, and appropriate actions will be taken.
10. Your Rights Under GDPR
As a UK or EU resident, you have the right to:
✔ Request a copy of your personal data
✔ Ask for data correction or deletion
✔ Restrict or object to data processing
To exercise your rights, contact [email protected].
11. External Links & Third-Party Websites
Edge Vape Store may include links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their policies before providing personal data.
12. Legal Disclosure of Data
In certain legal situations, we may share your data:
- If required by law enforcement
- To comply with legal obligations
- To prevent fraud or illegal activities
13. Policy Updates & Amendments
Edge Vape Store may update this Privacy Policy as needed. Any changes will be posted on this page, and continued use of our website implies acceptance of these updates.
For any questions or concerns, contact us at [email protected].
